Subscription Policy
Last Updated: January 2025
Billing Cycle
Your payment method will be charged every 4 weeks from your initial subscription date. You will receive an email reminder before each charge.
Automatic Renewal
Subscriptions continue automatically unless canceled before the next billing date. Email reminders are sent before each charge to keep you informed.
Shipping
Subscription orders ship within 1-2 weeks after billing. You will receive tracking information via email once your order ships.
Management Options
You can adjust your subscription at any time through your account dashboard:
- Skip upcoming shipments temporarily
- Modify delivery frequency
- Change product selections or pack sizes
- Update payment information
Cancellation & Refunds
You may cancel your subscription at any time before the next billing date without penalties.
Important: Subscription orders are non-refundable once shipped, as our products are consumable goods.
To cancel your subscription:
- Log into your account
- Navigate to "Manage Subscription"
- Select the cancellation option
Need help? Contact us at support@tryzalt.com.
Payment Issues
If a payment fails, our payment processor will automatically retry the charge. If the payment issue remains unresolved, your subscription may be paused or canceled. You will receive email notifications about any payment issues so you can update your payment information.
Your Responsibilities
As a subscriber, you are responsible for:
- Maintaining current payment information
- Keeping your shipping address up to date
- Monitoring email notifications about your subscription
- Managing your subscription settings to avoid unwanted charges
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